Privacy policy

Last updated: July 17, 2026

This Privacy Policy describes how MERSONNE ("we", "us", "our") collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with us (the "Services").

Data controller: MERSONNE, operated by [Legal business name — to be added upon company registration], registered at [Registered business address — to be added upon company registration]. You can reach us at hello@mersonne.com.

Personal data we collect Depending on how you interact with us, we may collect:

  • Contact details — name, email address, phone number, billing and shipping address.
  • Order and payment information — items purchased, order value, and payment confirmation details. We do not store your full card details ourselves; payments are processed securely by Shopify Payments.
  • Account information — if you create an account, your login details and order history.
  • Communications — messages you send us, such as customer support emails.
  • Device and usage data — IP address, browser type, pages visited, and similar information collected automatically, including via cookies.

Cookies We use cookies and similar technologies to run our store, remember your cart and preferences, and understand how visitors use our site. Some cookies are essential for the site to function; others (such as analytics or marketing cookies) are only used with your consent where required by law. You can control cookies through your browser settings.

How we use your data We use your personal data to:

  • Process and fulfil your orders, including payment, shipping, and customer service (performance of a contract);
  • Communicate with you about your order or in response to your enquiries;
  • Send marketing emails, but only if you've opted in — you can unsubscribe at any time (consent);
  • Improve our website and product offering (legitimate interest);
  • Comply with legal and tax obligations (legal obligation), such as record-keeping requirements.

Who we share it with We share personal data with trusted third parties who help us run our business, including:

  • Shopify, which hosts our store and provides the underlying e-commerce platform;
  • Shopify Payments (and any other payment processors we use), to process your payment securely;
  • Shipping carriers, to deliver your order;
  • Email and analytics providers, if used, to communicate with you and understand site performance.

We do not sell your personal data. Some of these providers, including Shopify, may process data outside the European Economic Area; where this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses. You can read more about how Shopify handles data at Shopify's Privacy Policy (shopify.com/legal/privacy/app-users).

Data retention We keep your personal data for as long as necessary to fulfil the purposes described above, including to meet legal, accounting, or reporting requirements.

Your rights (GDPR) If you are located in the European Economic Area or United Kingdom, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request deletion of your data;
  • Restrict or object to certain processing;
  • Request a copy of your data in a portable format;
  • Withdraw consent at any time, where processing is based on consent;
  • Lodge a complaint with your local data protection authority — in Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde), dsb.gv.at.

To exercise any of these rights, contact us at hello@mersonne.com.

Children's data Our Services are not directed at children, and we do not knowingly collect personal data from children under the age of 16.

Security We use reasonable technical and organisational measures to protect your personal data, though no method of transmission or storage is completely secure.

Changes to this policy We may update this Privacy Policy from time to time. We'll post any changes on this page and update the "Last updated" date above.

Contact us Questions about this policy or your data? Email us at hello@mersonne.com.